FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 14.00 pm.
  Check-out: before 10.00 am.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast included.
  Breakfast supplement with extra.
• Can we settle the bill on arrival?
  It is better on departure.
• Which languages are spoken at the reception?
  English, French, German and a little Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Three floor, no lift.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Do the rooms/apartments have a terrace/courtyard?
  No, there are no terraces.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes, there is a non smoking floor.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct dialing telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning free of charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is.
• Is there a swimming pool? When is it open?
  Yes, during the summer season swimming pool.
• Is parking or garage available?
  Yes, there is parking.
• Where can we rent a car?
  Ask at the front desk.
• Are there grocery stores or supermarkets in the surroundings?
  15 km away.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Florence: 60 km
  Pisa: 30 km
• Which is the nearest village or town?
  Terricciola (2 km).
• Which is the nearest airport?
  Pisa.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  Casciana Terme.
• Which is the nearest railway station?
  Pontedera.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Not at the villa but at the hotel San Marco.
• Are pets welcome?
  Yes, with an extra charge.
• Is there a restaurant in the Property?
  Yes there is very good restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.