FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 16:00pm to 19:00pm.
  Check-out: within 09:00am.
• Is the price per room/apartment or per person?
  The prices indicated are the weekly rates for the entire villa.
• Is breakfast included in the price and what type of breakfast?
  No, but is available at extra cost (cook upon request).
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  No, because you have to pay the balance two months before of the arrival.
• Which languages are spoken at the reception?
  English, French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground floor and first floor.
• Are there quiet, private, romantic rooms?
  Yes, each bedroom is quiet, private and romantic.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
• Do the rooms/apartments have a terrace/courtyard?
  Around the entire Villa is available a big private garden.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No, is available in Tavarnelle Val di Pesa (1.5 Km).
• Is there a swimming pool? When is it open?
  Yes, there is an nice private pool (15x7 metres).
• Is parking or garage available?
  Yes, close to The Villa.
• Where can we rent a car?
  Nearest car rental agencies are located in Florence and Siena.
• Are there grocery stores or supermarkets in the surroundings?
  The next ones are in Tavarnelle Val di Pesa (1.5 Km).
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  25 Km from Florence about 35 Km from Siena and 80 Km from Pisa.
• Which is the nearest village or town?
  Tavarnelle Val di Pesa (1.5 Km).
• Which is the nearest airport?
  The nearest is in Florence (25 km).
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  In Tavarnelle Val di Pesa (1.5 Km).
• Which is the nearest railway station?
  The main railway stations are in Poggibonsi (15 Km) or Florence (25 Km).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.