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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 4pm, Check Out before 11am. - Is the price per room/apartment or per person?
Prices are per room or per entire villa. - Is breakfast included in the price and what type of breakfast?
Is included in rooms rates and is full continental. The villa is rent in self-catering - Is heating included in the price?
Yes, included. - Can we settle the bill on arrival?
Yes. - Which languages are spoken at the reception?
English, French and basic Dutch. - How many floors are there in the building and do you have an elevator (lift) in the building?
2 floors, no lift. - Are there quiet, private, romantic rooms?
Yes. - Are linens and towels provided or do I need to bring my own?
Provided. - Do the rooms/apartments have a terrace/courtyard?
Yes. - Do the rooms/apartments have a balcony?
No. - Do you have non smoking rooms/apartments?
Yes. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
No, sorry. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
No. - Is there a dining room where we could sometimes all dine together?
Yes. - Do you have an Internet/E-Mail point in the Property?
On request in our office. - Is there a swimming pool? When is it open?
Yes, is open from May to October. - Is parking or garage available?
Yes. - Where can we rent a car?
In Florence. - Are there grocery stores or supermarkets in the surroundings?
Yes there are. - Are there vineyards nearby?
Yes there are. - How far is Florence, Siena, Pisa from the Property?
Florence 30 km, Siena 50 km, Pisa 80 km. - Which is the nearest village or town?
Panzano. - Which is the nearest airport?
Florence airport. - Do you have a pickup or shuttle service from and to the airport?
Yes we have, ask our reception for price. - Which is the nearest bus-stop?
Panzano. - Which is the nearest railway station?
Florence. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
There is Jacuzzi. - Are pets welcome?
Yes. - Is there a restaurant in the Property?
Yes, pets are welcome - if well trained! - Can I connect my modem so that I can surf the Internet from my room/apartment?
No, sorry.
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