FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Not included. On request, we serve it in the room with an extra charge.
• Is heating included in the price?
  Not included.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two floors, no lift.
• Are there quiet, private, romantic rooms?
  Rooms are very quiet.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Only two rooms.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Sat-TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Not in all rooms.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  On request.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  On street parking.
• Where can we rent a car?
  In the city centre.
• How far is Florence, Siena, Pisa from the Property?
  Firenze 70 Km, Pisa 110 Km.
• Which is the nearest airport?
  Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Right outside the property (5 mt).
• Which is the nearest railway station?
  Siena Railway station. By bus no.9 it is 5 minutes far.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.