FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  All prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included.
• Can we settle the bill on arrival?
  Bills must be settled upon departure.
• Which languages are spoken at the reception?
  English, French, Italian, Portuguese and German are spoken.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The Villa has a ground floor, and first and second floors. An elevator provides easy access to the first floor.
• Are there quiet, private, romantic rooms?
  All our rooms are decorated in a romantic style, and are sound proof. Some rooms have independent entrances outside the Villa's main building, thus providing extra privacy.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms do lead out onto a courtyard. All guests have access to our walled Italian garden, swimming pool area, and to the hotel's surrounding grounds.
• Do the rooms/apartments have a balcony?
  Only one of the rooms has a small balcony.
• Do you have non smoking rooms/apartments?
  The entire hotel is non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms have plasma / LCD TVs, DVD/CD/MP3 players, and all have access to cable channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  All rooms have a direct dialling telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have individually controlled air conditioning.
• Do you have an Internet/E-Mail point in the Property?
  All rooms have free broadband Internet connections. Wi-Fi connection is available in all public areas of the hotel.
• Is there a swimming pool? When is it open?
  The hotel's swimming pool is open from April/May until September/October. These may vary according to weather.
• Is parking or garage available?
  Ample parking space is available to all guests.
• Where can we rent a car?
  The closest place to rent a car is Florence.
• Are there grocery stores or supermarkets in the surroundings?
  The town of Greve in Chianti has a wide selection of stores and supermarkets, and is only 2 kilometrs away.
• Are there vineyards nearby?
  The Villa is surrounded by Chianti Classico vineyards and olive groves.
• How far is Florence, Siena, Pisa from the Property?
  Florence - 25 kilometers. Siena - 35 kilometers. Pisa - 90 kilometers.
• Which is the nearest village or town?
  The nearest towns are Greve in Chianti and Panzano in Chianti.
• Which is the nearest airport?
  The nearest airport is Florence.
• Do you have a pickup or shuttle service from and to the airport?
  Transfers to and from the airport can be organized upon request.
• Which is the nearest bus-stop?
  The nearest bus stop is Greve in Chianti, just down the hill from the hotel.
• Which is the nearest railway station?
  The nearest railway station is Firenze Santa Maria Novella
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  The hotel has a gym available for all guests.
• Are pets welcome?
  Animals are not allowed in the hotel or its public areas.
• Is there a restaurant in the Property?
  The hotel has a small gourmet restaurant with its own Chef.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  A data port enables guests to connect directly to the Internet.