FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: 1.00 p.m.
  Check-out: before 12.00 a.m.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  English, French, French and Spanish.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  Some.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  There is a common room, with an internet point. There is another one in the village of Radda at 5 Km.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Siena.
• Are there grocery stores or supermarkets in the surroundings?
  5 Km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence is km. 20, Siena km. 40, Pisa km. 80.
• Which is the nearest village or town?
  5 Km.
• Which is the nearest airport?
  Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  We have a Sauna and there is possibility to get massage.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.