FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm until 8pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Prices are per apartment per week or per person per day.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Apartments are on the ground floor and on the first floor. No lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  Verbena and Melograno have a balcony.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  No.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  At the Airport or in Siena.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Are there vineyards nearby?
  Yes, vineyards are nearby.
• How far is Florence, Siena, Pisa from the Property?
  Siena 38 km, Florence 90 km and Pisa 180 km.
• Which is the nearest village or town?
  San Giovanni d'Asso.
• Which is the nearest airport?
  Florence Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Torrenieri at 2.5 km.
• Which is the nearest railway station?
  The nearest town with rail connections is Buonconvento, at 10 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.