FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from 3:00 p.m.
  Check Out: not later than 10:00 a.m.
  Please let us know in advance what time you intend to check in. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included in the price.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  We speak English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two apartments are on the 2nd floor, the others are on the ground floor. There is not a lift in the property.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, in all the apartments there is a TV, but not a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  You can rent a car in town.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence is at 50 Km, Siena is at 20 Km, Pisa is at 100 Km from the apartments.
• Which is the nearest airport?
  The nearest airport is in Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  The nearest bus-stop is nearby the apartment.
• Which is the nearest railway station?
  The nearest railway station is in Poggibonsi, 8 Km far from the apartments.
• Are pets welcome?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.