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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 5pm, Check Out before 10am. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
Our prices are per apartment. - Is breakfast included in the price and what type of breakfast?
No, breakfast is not included in the price. - Is heating included in the price?
Yes, heating is included in the price. - Can we settle the bill on arrival?
Yes, as you prefer. - Which languages are spoken at the reception?
We speak Italian and English. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 2 floors but we do not have elevator. - Are there quiet, private, romantic rooms?
Yes, all our apartments have quite and private rooms. - Are linens and towels provided or do I need to bring my own?
Yes, they are provided. - Do the rooms/apartments have a terrace/courtyard?
Yes, they do. - Do the rooms/apartments have a balcony?
No, they do not. - Do you have non smoking rooms/apartments?
Yes, we do. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a TV in each apartment. In the apartment deluxe there is satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
No, there is not. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Only apartment deluxe has air conditioning and it is included in the price. - Is there a dining room where we could sometimes all dine together?
Yes, there is. - Do you have an Internet/E-Mail point in the Property?
Yes, there is and you can use it on request. - Is there a swimming pool? When is it open?
No, there is not. - Is parking or garage available?
Yes, there is. - Where can we rent a car?
You can rent a car in Florence. - Are there grocery stores or supermarkets in the surroundings?
Yes, there are. - Are there vineyards nearby?
Yes, there are. - How far is Florence, Siena, Pisa from the Property?
Florence 5 km, Siena 70 km, Pisa 92 km. - Which is the nearest village or town?
The nearest village is Impruneta (5 km) and the nearest town is Florence (5 km). - Which is the nearest airport?
The nearest airport is Amerigo Vespucci Airport in Florence. - Do you have a pickup or shuttle service from and to the airport?
No, we do not. - Which is the nearest bus-stop?
The nearest bus stop is at 100 mt from the property. - Which is the nearest railway station?
The nearest railway station is Santa Maria Novella in Florence at 5 km. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, there is not. - Are pets welcome?
No, they are not. - Is there a restaurant in the Property?
No, there is not. - Can I connect my modem so that I can surf the Internet from my room/apartment?
No, you can not.
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