FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm until 11pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Per accommodation.
• Is breakfast included in the price and what type of breakfast?
  Yes, we offer buffet breakfast.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  The reception speaks English, German and French.
• Are there quiet, private, romantic rooms?
  We believe the whole lay-out of the property is quite romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, the rooms are provided with satellite TV and mini-bar.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Air conditioning is available during the summer months.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, outdoor Swimming pool with pool deck and whirlpool spa.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  In Florence or Siena.
• Are there grocery stores or supermarkets in the surroundings?
  There is a large shopping centre in Siena.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 30 km; Siena 35 km; Pisa 80 km
• Which is the nearest village or town?
  The closest village is Tavarnelle which is 4km away from the Villa.
• Which is the nearest airport?
  Florence FLR, 30 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Certaldo.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.