FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 3pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  The prices indicated are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, German and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  From first to fourth floor.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Most of the rooms have beautiful view.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, with no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, heated outdoor swimming pool.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  At the reception.
• Are there grocery stores or supermarkets in the surroundings?
  No.
• Are there vineyards nearby?
  Yes, our vineyards.
• Which is the nearest village or town?
  Siena.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Siena.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, Health Center with steam bath, fitness point and Jacuzzi.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes.