FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: within 02.00 pm Check-out: within 10.00 am.
• Is the price per room/apartment or per person?
  The given price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, Buffet Breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, German and French.
• Are there quiet, private, romantic rooms?
  Yes all rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  None.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, there is a lovely swimming pool (please visit "Facilities" web page).
• Is parking or garage available?
  Yes, in front of the Hotel.
• Where can we rent a car?
  At the reception desk. The "Smart" car rental is available for our guests.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 20 minutes driving, Siena, San Gimignano and Pisa is about 50 minutes.
• Which is the nearest village or town?
  2 Km. The name of the village is Marciola.
• Which is the nearest airport?
  Florence FLR 20 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  The main railway station is in Florence (15 km).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.