FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In any time, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Rates are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian, English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  "Luca's House" is on the 3rd floor, while "Castello" House is on the 2nd floor. Since buildings are ancient, it's not possible to have a lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Only at Luca's.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Only on request.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Only at Luca's. Free of charge.
• Is there a dining room where we could sometimes all dine together?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  In San Gimignano.
• How far is Florence, Siena, Pisa from the Property?
  Florence, 50 km; Siena, 30 Km; Pisa, 60 Km.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  Only on request (fee).
• Which is the nearest bus-stop?
  20 meters far.
• Which is the nearest railway station?
  Poggibonsi.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Only small pets.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.