FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from midday.
  Check-out: before 10:00 am.
• Is the price per room/apartment or per person?
  Per Room.
• Is breakfast included in the price and what type of breakfast?
  A Continental buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two floors, no elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  One, "Le Stelle" has a small balcony.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All the rooms has satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All the rooms has air conditioning and it is included in the price.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Free parking on the streets.
• Where can we rent a car?
  Hertz rent a car Montevarchi, 7 km.
• Are there grocery stores or supermarkets in the surroundings?
  Grocery and supermarkets are available in Montevarchi, 7 km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 50 km, Siena 40 km, Pisa 100 km.
• Which is the nearest village or town?
  Montevarchi, 7 km.
• Which is the nearest airport?
  Florence Airport 50 km.
• Do you have a pickup or shuttle service from and to the airport?
  Private transfer available.
• Which is the nearest bus-stop?
  Montevarchi, 7 km.
• Which is the nearest railway station?
  Montevarchi, 7 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No pets allowed.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.