FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm until 7pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  Only for the rooms in the hotel.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and German.
• Are there quiet, private, romantic rooms?
  Yes, all our rooms.
• Do the rooms/apartments have a terrace/courtyard?
  6 rooms of the hotel have got a terrace; 3 apartments of the residence have got a big terrace whereas 4 apartments have got a balcony.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, there are two swimming pools (one for children).
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  At "Civitella Marittima" (16 km).
• Are there grocery stores or supermarkets in the surroundings?
  Yes, at "Piloni" (4 ) or in Roccastrada (8 km)
• Are there vineyards nearby?
  The closest vineyards are distant 14 km.
• How far is Florence, Siena, Pisa from the Property?
  Florence 95 km, Siena 40 km, Pisa 90 km.
• Which is the nearest village or town?
  The nearest village is "Piloni" (4 km).
• Do you have a pickup or shuttle service from and to the airport?
  Pisa and Florence international airports and Siena domestic airport.
• Which is the nearest railway station?
  The nearest railway stations is at Roccastrada (8 km).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.