FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Per apartment.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is included and there is an Italian Breakfast.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  Yes, if you want to.
• Which languages are spoken at the reception?
  Englis, German, Spanish and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors and no elevator.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Are linens and towels provided or do I need to bring my own?
  We provide them.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, they do.
• Do the rooms/apartments have a balcony?
  No, there are no balconies.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning without extra charge.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  Yes, it is open from May to September.
• Is parking or garage available?
  Yes, there is a parking available.
• Where can we rent a car?
  At Sianlunga (10 km away).
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Florence 80 km, Siena 28km and Pisa 140km.
• Which is the nearest village or town?
  Serre di Rapolano.
• Which is the nearest airport?
  Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  Serre di rapolano.
• Which is the nearest railway station?
  Asciano.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, you can bring your pet.
• Is there a restaurant in the Property?
  No, there is not but we have agreements with the best restaurants in the area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you cannot.