FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In any time, Check Out before 11am.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, a breakfast buffet.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Apartments are on ground or first floor.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some are with patio, one suite with terrace.
• Do the rooms/apartments have a balcony?
  Yes, about 30 rooms have private balcony.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes, to your disposal there is the swimming pool of the hotel, it's opened from April until October.
• Is parking or garage available?
  Yes.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in San Gimignano.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 45 km, Siena 35 km, Pisa 80 km.
• Which is the nearest village or town?
  The hotel is situated near the village of San Gimignano 5 km's away.
• Which is the nearest airport?
  Florence FLR, 45 km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request.
• Which is the nearest railway station?
  Certaldo.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.