FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 4pm to 7pm.
  Check-out: before 10am.
• Is the price per room/apartment or per person?
  Per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  Weekly prices is self catering for the apartments. Daily prices in B&B, HB or FB for rooms and suites.
• Is heating included in the price?
  No. Heating is not included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  All accommodations without lift.
• Are there quiet, private, romantic rooms?
  Yes, our apartments are very quiet and private.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
• Do the rooms/apartments have a terrace/courtyard?
  Only some.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, telephone with direct dialling line.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  All the apartments have a dining room.
• Do you have an Internet/E-Mail point in the Property?
  Yes, free Internet point to keep in touch with World News and check one's e-mail post.
• Is there a swimming pool? When is it open?
  Yes, outdoor swimming pool.
• Is parking or garage available?
  Yes, parking is allowed inside the property.
• Where can we rent a car?
  At Rapolano Terme.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, grocery stores and supermarkets in the surroundings.
• Are there vineyards nearby?
  Yes, we are in the middle of Chianti Area.
• How far is Florence, Siena, Pisa from the Property?
  Florence 100 km, Siena 40 km, Pisa 180 km.
  
• Which is the nearest village or town?
  Sinalunga.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, sorry we do not have this service.
• Which is the nearest bus-stop?
  Sinalunga.
• Which is the nearest railway station?
  Sinalunga or Chiusi.
  
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No, sorry pets not allowed.
• Is there a restaurant in the Property?
  Yes, "L'antica Limonaia" restaurant is located in the midst of the park surrounding San Giustino.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Only the suites and junior suites have Internet socket (consumption is on extra charge).