FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 04.00 pm to 07.00 pm.
  Check-out: before 10.00 am.
• Is the price per room/apartment or per person?
  Per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, the apartments are self catering.
• Is heating included in the price?
  No. Heating has to be paid according to the amount consumed.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The ground and first floor.
• Are there quiet, private, romantic rooms?
  Yes, all.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is TV but no telephone.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  In Barberino Val d'elsa at 200 mt
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Barberino Val d'Elsa - 200 mt.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  35 km from Florence, 40 km from Siena, 60 km from Pisa.
• Which is the nearest village or town?
  Barberino Val d'Elsa - 200 mt.
• Which is the nearest airport?
  Florence FLR, 40 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Poggibonsi - Certaldo.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.