FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from 2:00 p.m.
  Check Out: before 11:30 a.m.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak English, German, French and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors without elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  Some of them.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is one central satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there isn't air conditioning.
• Is there a dining room where we could sometimes all dine together?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  You can rent a car in Florence.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are grocery stores in the surroundings.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 40km, Siena 35 km, Pisa 100 km.
• Which is the nearest village or town?
  The nearest village is Panzano.
• Which is the nearest airport?
  The nearest airport is Amerigo Vespucci Airport in Florence.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  The nearest bus-stop is located at 20 meters from the Villa.
• Which is the nearest railway station?
  The nearest railway station is S.M.Novella in Florence.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.