FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 04.00 pm until 07.30 pm.
  Check-out: before 10.00 am.
• Is the price per room/apartment or per person?
  The price is per apartment or per villa.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and Italian.
• Are there quiet, private, romantic rooms?
  Yes, very romantic.
• Are linens and towels provided or do I need to bring my own?
  Yes, of course.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  Yes, all the apartments and the villa are equipped with gas range, electric oven, fridge and dishwasher.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, there is a 3x9 swimming pool in Poggio di Sopra.
• Is parking or garage available?
  Yes, parking is available inside the property.
• Where can we rent a car?
  In Siena.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Are there vineyards nearby?
  Yes, this is classic Chianti area.
• How far is Florence, Siena, Pisa from the Property?
  Florence 120Km. Siena 30Km. Pisa 150Km.
• Which is the nearest village or town?
  Situated only 1 km from the medieval village of Castelnuovo dell'Abate.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Buonconvento.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Pets are allowed in the houses, under your complete responsibility for any damages, bites or scratches proffered.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.