FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 8am until 10pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Continental breakfast is included in the price for any kind of accommodations (both rooms and apartments).
• Is heating included in the price?
  Heating is included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  At the reception we speak English, French, Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building have has ground floor and first floor without elevator.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are very romantic, calm and quiet.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provide by the property.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, the apartments have a terrace but the rooms do not have.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  Yes, all rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all rooms have TV with satellite channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is a telephone at the reception.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, in every room there is air conditioning without extra charge and the service is seasonal.
• Is there a dining room where we could sometimes all dine together?
  No, there is not, but if you book an apartment you will have your own dining room.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have an Internet Point.
• Is there a swimming pool? When is it open?
  Yes, there is a swimming pool and it is open from June to October.
• Is parking or garage available?
  Yes, there is a private parking without extra charge.
• Where can we rent a car?
  You rent a car in Florence, or we can arrange a car with english speaking driver on request.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are grocery stores and the closest one is 200 metres far from the property.
• Are there vineyards nearby?
  Yes, we are surrounded by vineyards.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 12 km away, Siena is 50 km away, Pisa is 80 km away.
• Which is the nearest village or town?
  We are in Impruneta, the beginning village of Chianti countryside.
• Which is the nearest airport?
  The nearest airport is Florence Airport, 20km, 20 minutes driving.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request we can arrange a pick-up service for our guests.
• Which is the nearest bus-stop?
  The nearest bus stop is 200 metres from the property of bus Cap autolinee. It is the first stop coming from Florence to Impruneta.
• Which is the nearest railway station?
  The nearest railway station is Firenze Santa maria Novella, 13km far from the property.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, the rooms are very well furnished and we want to avoid problematic situations with our guests.
• Is there a restaurant in the Property?
  No, there is not a restaurant inside the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.