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| |  | Traveler Reviews for Hotel Relais La Solaia |  |
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Via di Solaia - Loc. Cornia, Civitella in Val di Chiana, 52040
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| Guest Rating | |
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85%
142 guests and 14 review |
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Travellers Reviews
Submitted by Gerald Mahoney, Denver, CO 80206, United States
We were in Italy for two weeks and this was the best of all the hotels. The room was first class and the dinner was great.
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I would strongly recommend, and have already done so to two friends.
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Submitted by DIAMANDIDIS GEORGE, ATHENS, Greece
WE ARE THINKING THE FAMILLY AND ME FOR 4 STARS HOTEL THE CLEANING OF THE ROOM MUST BE
MORE THAN ONE TIME PER DAY,
AND DEFFENTLY EUERY DAY.THE SAME ALSO FOR
TOWELS AND
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THE PLACE WAS WONDERFUL.AND GENERALLY THE AROUND AREA MAGNIFICENT
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Submitted by bernard nachbur, 3063 Ittigen, Switzerland
The arrival was fine and we were showed around and introduced to everything.The only somewhat lonely feeling we had was why there were not more poeple around.
That got better towards the end of the week.
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Overall we were very happy with our stay at Relais La Soleia and can recommend it to anyone, our friends etc., if they realize that the location is relatively far off. We were served excellent meals for dinner and appreciated the conversation with the gardener, who keeps everything in very good order.
For long evenenings or rainy days (we didn't have any) it might be nice to have a sort of reading room where one can read a book.
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The builder and the cook were also there to see us of. It was a very friendly asmosphere
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I mentioned a reading room or something similar - in German one might call it 'Ein Aufenthaltsraum' other than the own room, sort of as wishful thinking.
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Much as I have done above - very nice!
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Submitted by David Damm, Irvine, United States
IT WAS NOT LISTED IN THE ACCOMMODATIONS THAT
THERE WAS A CHARGE FOR TOWELS AT THE POOL. WE
TRIED TO HAVE THIS CHARGE REMOVED BUT THE
OWNER WOULD NOT. THIS WAS ALSO A PROBLEM FOR
OTHER GUESTS WHO WERE NOT AWARE OF THIS
CHARGE, WHICH CAME TO 40 EUROS. THIS SHOULD BE
CORRECTED IN PRINT.
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EXCEPT FOR THE ABOVE MENTIONED, IT WAS A GREAT
EXPERIENCE.
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PHONE LINES WERE DOWN AT CHECK OUT SO WE COULD
NOT PAY WITH CREDIT.
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AS STATED ABOVE, ADDITIONAL CHARGES SHOULD BE
LISTED AHEAD OF TIME AND WERE NOT. ALSO, IT
SHOULD BE NOTED THAT THE POOL IS NOT HEATED.
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A WONDERFUL LOCATION THAT I WOULD RECOMEND IF
THE ABOVE COMMENTS WERE INCLUDED IN THE WRITE
UP.
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Submitted by Michael
Donato was very helpful in expediting our arrival and in taking us on a tour of the property to point out all of the amenities.
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We stayed in a suite for 3 people - the furnishings were beautiful and the suite was exceptionally clean. My clients all raved about the rooms, the pool, and the meals, which were delicious (I'm a tour operator and brought 14 people to Relais La Solaia for 3 days).
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Checkout was well-coordinated.
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Fantastic property and I'll certainly stay here again. Highly recommended at any time of year.
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Submitted by Eduard
Very warm welcome, excellent food etc.
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Submitted by liz
the customer service, professionalism, and accomodations themselves were exceptional
we enjoyed our stay immensely and recommend it hightly to others.
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beautiful tuscan hilltop villa
romantic setting with an excellent chef on staff who is exremely knowledgable about wines and food of the area.
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Submitted by Carl
Wonderful, very quiet very comfortable.
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the staff was great to work with
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Submitted by Thomas
The fact that it is new
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Fantastic - nearly perfect.
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Submitted by John
Friendly with glorious views
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Submitted by Bruce
Bruce has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by michael
Less snacks ect available by the pool than stated.
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Great stay,great views ,good food
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Submitted by John
There was no Porterage service and my husband had to carry are bags to the room by himself. No trolley was offered.
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I was under the impression that the Relais La Solaia was Child Friendly, since they included a baby cot in their room rate, mentioned available babysitting, and stated they had a Children's Pool. There wasn't a Children's pool. It was my mistake to think they claimed to be 'Child Friendly' on their Profile Page; after reviewing so many different hotels, I probably mis-read.
The management did not seem very friendly with us and our 2 year old daughter, especially at dinner. I felt bad that we were there with our 2 year old daughter. I understand their perspective, and wished that I had paid more attention to the hotel profiles and would've chosen one that was warm and friendly to families. We felt a bit uncomfortable during our 8 night stay eating at their nice restaurant so many nights.
The management also didn't tell us that the only road to the Hotel was closing for construction one morning at 9:15am. We found out from the nice waitress at breakfast at 8:55am and scrambled to leave before it closed. The next day, we had to ask if it were closing for that day as well. It would've been nice if someone would've told us in advance so we could make plans accordingly.
The front desk managers didn't tell us about other restaurants in Monte San Savino and didn't know when Sunday Mass times were. I would think they'd have that information on hand.
The hotel room and grounds were very nice and we enjoyed our day trips to 6 different medieval villages from their excellent location.
I feel bad writing these subjective comments - as an American currently living in the Middle East, I respect differences in cultures. We've stayed in a 4 star hotel in Fiji and the hotel employees loved our daughter and couldn't do enough to make her happy. And, we've stayed in a 4 star hotel in the US that was very adult oriented and ignored us and her. Since this was my first trip to Italy, I'm assuming Italian Culture is more reserved towards families.
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Pool was closed for winter - not heated.
Rooms do not have bathrobes or alarm clocks.
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Very good location. Nice suite room. Beautiful views. Quiet. Good food in the restaurant. Nice pool in the summer.
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Submitted by john
Restaurant standard poor - food and service not good enough for any hotel especially an expensive one. We had one meal and then ate out. Breakfast was poor and limited as well.
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Stunning hilltop location, new buildings finished to a high standard in traditional style. Let down by very low quality of food and service in restaurant - not acceptable for the price of the room.
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