FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 2pm.
  Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room per day.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is included and it is a continental buffet breakfast.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  Italian, English, French, Spanish and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The lift is not available as there are only one ground or first floor.
• Are there quiet, private, romantic rooms?
  Yes, for any special request.
• Do the rooms/apartments have a terrace/courtyard?
  No, but many of them overlook the garden.
• Do the rooms/apartments have a balcony?
  No, they do not have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, non smoking rooms are available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, a satellite television is available in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone in all rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air conditionning is available in all rooms.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is an Internet point.
• Is there a swimming pool? When is it open?
  Yes, it is open all the year.
• Is parking or garage available?
  Yes, a free parking is available.
• Where can we rent a car?
  Directly from the front desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are supermarkets 7 km driving away.
• Are there vineyards nearby?
  Yes, there are vineyards nearby.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 77 Km , Siena is 52 Km , Pisa is 177 Km.
• Which is the nearest village or town?
  Monte San Savino.
• Which is the nearest airport?
  Siena or Florence (International Airport).
• Do you have a pickup or shuttle service from and to the airport?
  Yes, but only on request.
• Which is the nearest bus-stop?
  Verniana bus stop at 3 Km.
• Which is the nearest railway station?
  Arezzo railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, a fitness centre is not avalable.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  Yes, with à la carte menu of typical Tuscan cuisine.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.