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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
Check-in: from 5:00 pm.
Check-out: before 9:30am. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
The Price are per apartment per week. - Is breakfast included in the price and what type of breakfast?
No, self catering only. - Is heating included in the price?
No, heating is not included. - Can we settle the bill on arrival?
The billmust be paid in full six days before the check in. - Which languages are spoken at the reception?
English. - How many floors are there in the building and do you have an elevator (lift) in the building?
Two floors without lift. - Are there quiet, private, romantic rooms?
Yes, they are. - Are linens and towels provided or do I need to bring my own?
No, all the linens are on request at extra cost. - Do the rooms/apartments have a terrace/courtyard?
Yes, they have. - Do the rooms/apartments have a balcony?
Yes, they have. - Do you have non smoking rooms/apartments?
No. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
No, the house does not have TV. - Is there a telephone with direct dialling in the rooms/apartments?
No. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
No. - Is there a dining room where we could sometimes all dine together?
Yes, dining room available. - Do you have an Internet/E-Mail point in the Property?
No, nearby available at Santa Croce. - Is there a swimming pool? When is it open?
No, but there is a swimming pool 1.5 km away. - Is parking or garage available?
Yes, private parking inside the property. - Where can we rent a car?
Montecatini Terme. - Are there grocery stores or supermarkets in the surroundings?
Yes, grocery stores and supermarkets at few minutes away. - Are there vineyards nearby?
Yes. - How far is Florence, Siena, Pisa from the Property?
Florence about 40 km, Pisa 30 km and Siena 80 km. - Which is the nearest village or town?
Larciano. - Which is the nearest airport?
Florence or Pisa. - Do you have a pickup or shuttle service from and to the airport?
No, we do not organize a pickup or shuttle service. - Which is the nearest bus-stop?
Le Colonne, with Lazzi service. - Which is the nearest railway station?
Montecatini Terme. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, Sauna and Jacuzzi not available. - Are pets welcome?
Yes, small pets are welcome. - Is there a restaurant in the Property?
No. - Can I connect my modem so that I can surf the Internet from my room/apartment?
No.
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