FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check - in from 3.30 to 7.30 pm.
  Check - out by 10.00 am.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, we do not provide any kind of breakfast or bar service.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, french and german.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two, no elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, all the apartments.
• Do the rooms/apartments have a balcony?
  Only those on the first floor.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Tv in every apartment, many units have satellite tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No air conditioning.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes, parking.
• Where can we rent a car?
  Florence airport, Florence railway station
• Are there grocery stores or supermarkets in the surroundings?
  Yes, 1 mile away.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 30 km, Siena 30 km and Pisa 105 km.
• Which is the nearest village or town?
  S.Donato in Poggio (1 mile), Tavarnelle Val di Pesa (6 miles), Castellina in Chianti (6 miles).
• Which is the nearest airport?
  Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No, but can be easily arranged.
• Which is the nearest bus-stop?
  S.Donato in Poggio and Tavernelle Val di Pesa.
• Which is the nearest railway station?
  Florence.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.