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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
Check In: from 5:00 p.m. until 8:00 p.m.
Chack Out: from 9:00 a.m. until 10:00 a.m. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
The price is per Villa. - Is breakfast included in the price and what type of breakfast?
No. - Is heating included in the price?
No. - Which languages are spoken at the reception?
We speak English. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are: ground floor, 1st floor and 2nd floor without elevator. - Are there quiet, private, romantic rooms?
Every room is romantic and private. - Are linens and towels provided or do I need to bring my own?
Yes, linens and towels are provided. - Do the rooms/apartments have a terrace/courtyard?
No, only at the ground floor there's a large terrace with tables and chairs. - Do the rooms/apartments have a balcony?
No. - Do you have non smoking rooms/apartments?
No. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a telephone with direct dialling. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes. - Is there a dining room where we could sometimes all dine together?
Yes, in the large kitchen. - Do you have an Internet/E-Mail point in the Property?
No. - Is there a swimming pool? When is it open?
Yes. - Is parking or garage available?
Yes, there is a private parking. - Where can we rent a car?
You can rent a car in Florence. - Are there grocery stores or supermarkets in the surroundings?
Yes, Caselle village is at 1,5 km from the property and Vicchio di Mugello is at 5 km. - Are there vineyards nearby?
Yes. - How far is Florence, Siena, Pisa from the Property?
Florence is at 45 km, Pisa is at 120 km, Siena is at 110 km. - Which is the nearest village or town?
Vicchio di Mugello is at 5 km. - Which is the nearest airport?
The nearest airport is Florence (45 km far), while Pisa is at 120 km and Bologna is at 100 km. - Do you have a pickup or shuttle service from and to the airport?
Yes, on request. - Which is the nearest bus-stop?
SITA bus-stop is at 1.5 km from the villa. - Which is the nearest railway station?
The two main railway stations nearest to Vicchio di Mugello are Florence and Borgo S.Lorenzo. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No. - Are pets welcome?
No. - Is there a restaurant in the Property?
No, we can organize dinners on request. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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