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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
Check-in : from 02.00 p.m.
Check out : until 11.00 a.m. - Is the price per room/apartment or per person?
Per room. - Is breakfast included in the price and what type of breakfast?
No. - Can we settle the bill on arrival?
Yes. - Which languages are spoken at the reception?
English, German and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
Ground, first and second floor. - Are there quiet, private, romantic rooms?
Yes, there are. - Do the rooms/apartments have a terrace/courtyard?
No. - Do you have non smoking rooms/apartments?
No. - Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
Yes. - Is there a telephone with direct dialling in the rooms/apartments?
Yes. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
No. - Do you have an Internet/E-Mail point in the Property?
No. - Is there a swimming pool? When is it open?
Yes. - Is parking or garage available?
Yes. - Where can we rent a car?
At the reception desk. - Are there grocery stores or supermarkets in the surroundings?
Yes. In Donnini Village. - Are there vineyards nearby?
Yes. - How far is Florence, Siena, Pisa from the Property?
Florence 27 km, Siena 80 km, Pisa 85 and Lucca 90 km, S. Gimignano 85 km. - Which is the nearest village or town?
Vallombrosa. - Which is the nearest airport?
Florence Airport "Amerigo Vespucci" - Do you have a pickup or shuttle service from and to the airport?
No. - Which is the nearest bus-stop?
In front of the entrance, gate of the villa. - Which is the nearest railway station?
S. Ellero (5km).
- Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No. - Are pets welcome?
No. - Is there a restaurant in the Property?
Yes. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, in Junior Suite Standard.
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