FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm until 7pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Per Apartment.
• Is breakfast included in the price and what type of breakfast?
  There is no breakfast.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground floor and first floor.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes. One bed linen change / extra change on request.
• Do the rooms/apartments have a terrace/courtyard?
  Moscarino Apt has a private one, the others has one shared.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes there is Tv in all Apartments but no International Channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  The guests can make the phone calls but they can't receive directly: the office puts they through.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes in some apartments for an extra charge.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes in the office.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Firenze, 15 km.
• Are there grocery stores or supermarkets in the surroundings?
  Chiesanuova.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 12 km, Siena 58 km, Pisa 72 km.
• Which is the nearest village or town?
  Chiesanuova, S.Casciano.
• Which is the nearest airport?
  Florence Airport, Peretola, 20 km.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  Chiesanuova 1 km.
• Which is the nearest railway station?
  Firenze St. Maria Novella, 12 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No, only in the village nearby.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.