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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 1pm, Check Out before midday. - Is the price per room/apartment or per person?
Prices are per room. - Is breakfast included in the price and what type of breakfast?
Yes, buffet breakfast is included. - Can we settle the bill on arrival?
Yes, as you prefer. - Which languages are spoken at the reception?
English, German, French and of course Italian. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 2 floors: groundfloor and 1° floor; we do not have elevator. - Are there quiet, private, romantic rooms?
Yes, our rooms are all quiet and romantic. - Do the rooms/apartments have a terrace/courtyard?
Yes, some rooms have a private garden. - Do the rooms/apartments have a balcony?
No, rooms have no balcony. - Do you have non smoking rooms/apartments?
Yes, we have non smoking rooms. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, all rooms have tv with satellite channels. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, all rooms have a telephone. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, all rooms are air conditioned and there is no extra charge. - Do you have an Internet/E-Mail point in the Property?
Yes, we have. - Is there a swimming pool? When is it open?
Yes, there is a swimming pool, open from May to October. - Is parking or garage available?
Yes, a private parking is available. - Where can we rent a car?
In Florence. - Are there grocery stores or supermarkets in the surroundings?
Yes, 5 - 10 minutes walk far. - Are there vineyards nearby?
Yes, we are sorrounded by vineyards. - How far is Florence, Siena, Pisa from the Property?
Florence 23 kms, Siena 86 kms, Pisa 120 kms. - Which is the nearest village or town?
Montebonello - Rufina - Pontassieve. - Which is the nearest airport?
Florence airport Amerigo Vespucci. - Do you have a pickup or shuttle service from and to the airport?
No, there is not. - Which is the nearest bus-stop?
The nearest bus-stop is 10 minutes far from the Hotel, in Rufina. - Which is the nearest railway station?
The nearest bus-stop is 10 minutes far from the Hotel, in Rufina. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No there is not. - Are pets welcome?
Yes, but small ones. - Is there a restaurant in the Property?
No, but we have an agreement with the nearby Restaurant. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, directly from the room.
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