FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 12.00 pm. to 20.00 pm.
  Check-out: from 8.00 am. to 12.00 pm.
• Is the price per room/apartment or per person?
  The price is per apartament.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have 3 floors, with 2 elevators.
• Are there quiet, private, romantic rooms?
  All room are quiet, private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  Some with courtyard.
• Do the rooms/apartments have a balcony?
  No, rooms with out balcony.
• Do you have non smoking rooms/apartments?
  Yes, no-smoking rooms available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, with satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all the rooms with telephone line.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, E-Mail point in the property.
• Is there a swimming pool? When is it open?
  We offer 2 swimming pool.
• Is parking or garage available?
  Yes, parking available.
• Where can we rent a car?
  At the hotel.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, grocery stores and supermarkets in the surroundings.
• Are there vineyards nearby?
  Yes, vineyards nearby.
• How far is Florence, Siena, Pisa from the Property?
  Florence 70 km, Siena 65 km and Pisa 60 km.
• Which is the nearest village or town?
  Volterra.
• Which is the nearest airport?
  Pisa airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request.
• Which is the nearest bus-stop?
  Volterra.
• Which is the nearest railway station?
  Cecina.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, Jacuzzi and Sauna.
• Are pets welcome?
  Yes, small size only.
• Is there a restaurant in the Property?
  Yes, we have a restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.