FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  The reception is open from 7.30 a.m. to 12.00 p.m.
  The check-out is at 11 a.m.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included.
• Can we settle the bill on arrival?
  We prefer if you settle the bill on departure.
• Which languages are spoken at the reception?
  English and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We are on the third floor and we have an elevator in the building.
• Are there quiet, private, romantic rooms?
  Some rooms are very romantic and all of them are very quiet.
• Do the rooms/apartments have a terrace/courtyard?
  No, they have not a terrace.
• Do the rooms/apartments have a balcony?
  No, they have not a balcony.
• Do you have non smoking rooms/apartments?
  No, non smoking rooms are not available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, each room has a television.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, in each room there is a telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air conditionning is available at no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, in each room there is a dataport.
• Is there a swimming pool? When is it open?
  No, there is not a swimming pool.
• Is parking or garage available?
  There is no parking in the property, but the nearest one is situated at 200 meters from the Residenza d'Epoca.
• Where can we rent a car?
  There is not the possibility in the centre of the city, but only out of the ancient walls of Siena.
• How far is Florence, Siena, Pisa from the Property?
  We are in the main street of Siena, 50 km from Florence and 80 from Pisa.
• Which is the nearest airport?
  The nearest airport is in Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No, a pickup service is not available.
• Which is the nearest bus-stop?
  100 meters from the property.
• Which is the nearest railway station?
  The nearest rialway station is in Siena.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, a fitness centre is not available.
• Are pets welcome?
  Pets are not allowed.
• Is there a restaurant in the Property?
  No, there is not a restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect your modem.