FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 14:00 pm. Check-out: before 11:00 am.
• Is the price per room/apartment or per person?
  Per Room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground and first floor.
• Are there quiet, private, romantic rooms?
  All the rooms are calm and quiet, but in partiucular room nr. 7-8-9.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, panoramic terrace's with a beatiful view over Val'D'Orcia.
• Do the rooms/apartments have a balcony?
  None.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes, to your disposal there is the swimming pool of the hotel.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  At the the distance of 10/15 Km, from the hotel or at Florence railway station or Pisa/Florence airport.
• Are there grocery stores or supermarkets in the surroundings?
  Yes in Montalcino.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 100 km., Siena 40 km, Pisa 170 km.
• Which is the nearest village or town?
  The hotel is situated in the village of Montalcino.
• Which is the nearest airport?
  Siena SAY, 40 km,
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  In Siena.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.