FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-In: from 5pm until 8pm.
  Check-Out: before 10am.
• Is the price per room/apartment or per person?
  The price is price is for weekly apartment rental.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  No, heating is not included in the price.
• Can we settle the bill on arrival?
  No, you can not.
• Which languages are spoken at the reception?
  English, German, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  1 floor without lift.
• Are there quiet, private, romantic rooms?
  Yes, all the accommodations are quiet, private and above all romantic.
• Are linens and towels provided or do I need to bring my own?
  Yes, linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some rooms and apartments have a courtyard.
• Do the rooms/apartments have a balcony?
  No, they have not.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  On request.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  Yes, 2 swimming pools are available for our guests.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  You can ask us, we will happy to help you.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Borgo San Lorenzo there are a lot of stores and supermarkets.
• Are there vineyards nearby?
  Vineyards are roughly 20/30 km and guided visit could be booked.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 37 km far from the property, Pisa 80 km and Siena 60 km.
• Which is the nearest village or town?
  Borgo San Lorenzo, closed to Monsignor della Casa.
• Which is the nearest airport?
  Florence Airport.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  In Borgo San Lorenzo.
• Which is the nearest railway station?
  Borgo San Lorenzo.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is a Wellness Centre with Sauna, Turkish bath, Gymnasium, Whirlpool.
  
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  Yes, there is a Winebar/Restaurant open every day apart from Tuesday and Thursday evening.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.