FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm until 7pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Prices are per apartment.
• Is breakfast included in the price and what type of breakfast?
  We don't provide breakfst but the apartments are furnished to cook.
• Is heating included in the price?
  No, it has to be paid according to the amount consumed.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 2 floors. Ther is no elevator.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet and private.
• Are linens and towels provided or do I need to bring my own?
  We provide linen and towels.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  All apartments are no smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All apartments have television. I Pini and L'Acacia have also satellite.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not a telephone in the apartments.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Only l'Acacia has air conditioned (euro 40 per week).
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a dining room.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is.
• Is there a swimming pool? When is it open?
  Yes. It is open from 15th May to 30 September.
• Is parking or garage available?
  There is a parking.
• Where can we rent a car?
  in Siena.
• Are there grocery stores or supermarkets in the surroundings?
  In serre di Rapolano at 2 km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Siena is 25 km, Florence 90 km and Pisa 200 km.
• Which is the nearest village or town?
  Serre di Rapolano 2 km.
• Which is the nearest airport?
  Firenze 90 km.
• Do you have a pickup or shuttle service from and to the airport?
  No, we have not.
• Which is the nearest bus-stop?
  Serre di Rapolano 2 km.
• Which is the nearest railway station?
  Asciano 4 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, of course.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.