| |
FAQs - Frequently Asked Questions
|
- At what time can we check-in and out?
Check In from 3pm, Check Out before 10am. - Is the price per room/apartment or per person?
Per villa - per week. - Is breakfast included in the price and what type of breakfast?
Yes, Continental Italian buffet breakfast. - Is heating included in the price?
Yes. - Can we settle the bill on arrival?
Bill must be settled 30 days prior arrival. - Which languages are spoken at the reception?
Languages spoken are English and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
2 floors, without lift. - Are there quiet, private, romantic rooms?
Yes. - Are linens and towels provided or do I need to bring my own?
Yes, linens and towels are provided, along with service. - Do the rooms/apartments have a terrace/courtyard?
Yes, one suite with terrace. - Do the rooms/apartments have a balcony?
no - Do you have non smoking rooms/apartments?
Yes. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, free of charge. - Is there a dining room where we could sometimes all dine together?
Yes. - Do you have an Internet/E-Mail point in the Property?
Yes. - Is there a swimming pool? When is it open?
Yes. - Is parking or garage available?
Yes. - Where can we rent a car?
Directly at the castle. - Are there grocery stores or supermarkets in the surroundings?
Groceries are bought by the villa's staff. - How far is Florence, Siena, Pisa from the Property?
Florence km 150 - Pisa km 70 - Siena km 90. - Which is the nearest village or town?
Campiglia Marittima - 3 km. - Which is the nearest airport?
Pisa airport, 70 km. - Do you have a pickup or shuttle service from and to the airport?
Yes, on request and with extra charge. - Which is the nearest bus-stop?
Out of the castle's gate. - Which is the nearest railway station?
Campiglia Marittima - 3 km. - How far away is the beach?
5 km. - Is the beach private or public?
Public. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Jacuzzi, Gym Space and SPA are at a walking distance from the castle. - Are pets welcome?
No. - Is there a restaurant in the Property?
Yes. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes.
|
| |
|
