FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 1 pm.
  Ccheck-out: before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, a Continental breakfast is included.
• Can we settle the bill on arrival?
  Yes, it is possible.
• Which languages are spoken at the reception?
  English, German, French, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors and one elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have a terrace.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a sat TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning at no extra charge working from 1 p.m. untill 3 a.m. In each room the guestst can controll it.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  Yes, there is an outdoor swimming pool, open from June to September.
• Is parking or garage available?
  Yes, there is a parking available.
• Where can we rent a car?
  You can ask at the reception desk
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are many nearby.
• Are there vineyards nearby?
  No, there are not.
• How far is Florence, Siena, Pisa from the Property?
  Florence: 40 km.
  Pisa: 35 km.
  Siena: 80 km.
• Which is the nearest village or town?
  Montecatini (1 km).
• Which is the nearest airport?
  Florence Airport, 40 km far.
• Do you have a pickup or shuttle service from and to the airport?
  No, we have not.
• Which is the nearest bus-stop?
  Just few steps away from the property.
• Which is the nearest railway station?
  Montecatini Railway Station, at walking distance from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Not in the property, but we have an agreement with a centre nearby that offers special prices to our guests.
• Are pets welcome?
  Yes, they are.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.