FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check in: Saturday from 04.00 to 07.00 pm.
  Check out: Saturday before 10.00 am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  No, heating not included.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  English, Spanish and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The apartments are located on the first or on ground floor, the lift is not available.
• Are there quiet, private, romantic rooms?
  Yes, they are.
• Are linens and towels provided or do I need to bring my own?
  Yes, linen and towels provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some rooms have a courtyard.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, telephone in all apartments.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is no air conditioning.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have it.
• Is there a swimming pool? When is it open?
  Yes, swimming pool available.
• Is parking or garage available?
  Yes, parking inside the property.
• Where can we rent a car?
  Florence.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, grocery and supermarkets nearby.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Florence 25 km, Siena 60 km and Pisa 80 km.
• Which is the nearest village or town?
  Greve in Chianti.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, pick up service not available.
• Which is the nearest bus-stop?
  La Panca.
• Which is the nearest railway station?
  Florence Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, pets welcome.
• Is there a restaurant in the Property?
  No, restaurant not available inside the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can't.