FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: until 20.30 pm.
  Check-out: within 13.00 am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The prices indicated are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet and romantic.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, telephone and fridge-bar.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No, inside the building, but parking guarded in center are available for (5.16 Eur per day).
• Where can we rent a car?
  In Lucca a few steps.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are a grocery a few steps from the building.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence can be reached by car in about 50 minutes, Siena in 1.5 hours and Pisa in about 30 minutes.
• Which is the nearest village or town?
  The building is in Lucca centre.
• Which is the nearest airport?
  Pisa Airport, 35 km.
• Which is the nearest railway station?
  Lucca Station, 1.5 km.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No.