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FAQs - Frequently Asked Questions


 
  • At what time can we check-in and out?
    Check-in: after 11.00 am and before 8.00 pm.
    Check-out: before 10.00 am.
  • Is the price per room/apartment or per person?
    Per Accommodation.
  • Is breakfast included in the price and what type of breakfast?
    No.
  • Is heating included in the price?
    No.
  • Can we settle the bill on arrival?
    Yes.
  • Which languages are spoken at the reception?
    English, French and Italian.
  • Are there quiet, private, romantic rooms?
    All accommodations are romantic.
  • Are linens and towels provided or do I need to bring my own?
    Yes.
  • Do the rooms/apartments have a terrace/courtyard?
    Some of the rooms have a garden terrace.
  • Do the rooms/apartments have a balcony?
    No.
  • Do you have non smoking rooms/apartments?
    No.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
    No.
  • Is there a telephone with direct dialling in the rooms/apartments?
    All rooms have a telephone.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    Yes.
  • Is there a dining room where we could sometimes all dine together?
    Yes.
  • Do you have an Internet/E-Mail point in the Property?
    Yes.
  • Is there a swimming pool? When is it open?
    No, a public swimming pool is 2 km away.
  • Is parking or garage available?
    Yes.
  • Where can we rent a car?
    Directly in the residence.
  • Are there grocery stores or supermarkets in the surroundings?
    Yes.
  • Are there vineyards nearby?
    Yes.
  • How far is Florence, Siena, Pisa from the Property?
    Firenze 60 km, Lucca 160 km , Pisa 200 km, Siena 1 km, San Gimignano 30km.
  • Which is the nearest village or town?
    The nearest Railway station is Siena (2.5 km).
  • Which is the nearest airport?
    Siena SAY, 6 Km.
  • Do you have a pickup or shuttle service from and to the airport?
    No.
  • Which is the nearest railway station?
    Siena.
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No.
  • Are pets welcome?
    No.
  • Is there a restaurant in the Property?
    No.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    Yes.