FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm until 7pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The prices indicated are the weekly rates for apartament.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  No, heating is not included.
• Can we settle the bill on arrival?
  Yes, we usually settle the bill at the check-in.
• Which languages are spoken at the reception?
  English and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  It can be at the ground floor or at first floor. There is also an apartment equipped for disabled people.
  
• Are there quiet, private, romantic rooms?
  Yes, there are quiet rooms.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
  
• Do the rooms/apartments have a terrace/courtyard?
  Some apartaments have a garden.
• Do the rooms/apartments have a balcony?
  Two apartaments have a balcony.
• Do you have non smoking rooms/apartments?
  No, we do not have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV in the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is no telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air-conditioning is available for extra charge.
• Is there a dining room where we could sometimes all dine together?
  No, there is no dining room.
• Do you have an Internet/E-Mail point in the Property?
  No, there is no internet point.
• Is there a swimming pool? When is it open?
  Yes, there is (6x12). Normally use from May to September
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  At Castelfiorentino or at Florence railway station or at Florence/Pisa airport.
  
• Are there grocery stores or supermarkets in the surroundings?
  At Castelfiorentino (4 km) you can find grocery stores.
  
• Are there vineyards nearby?
  Yes, there are vineyards nearby.
• How far is Florence, Siena, Pisa from the Property?
  About 35 km Florence, about 35 km Siena and about 70 km from Pisa.
• Which is the nearest village or town?
  Castelfiorentino is 4 km away.
  
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have a shuttle service.
• Which is the nearest bus-stop?
  There is a bus stop in Castelfiorentino.
• Which is the nearest railway station?
  Castelfiorentino is the closest railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  Yes, pets are accepted.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you cannot connect the modem in the rooms.