FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 5pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The prices are per day per guest.
• Is breakfast included in the price and what type of breakfast?
  No, the apartments are self catering.
• Is heating included in the price?
  No, heating is not included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The apartments are on the ground floor or on the first floor. There is not an elevator.
• Are there quiet, private, romantic rooms?
  All the rooms are quiet and romantic.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by us.
• Do the rooms/apartments have a terrace/courtyard?
  All the apartments have private garden with table and chairs. The apartment Terrazzo has a terrace with panoramic view.
• Do the rooms/apartments have a balcony?
  Each apartment has a private outside space.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  No, there is not.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  Yes, each apartment has a dining room where you can dine all together.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes, there is a beautiful swimming pool with solarium area provided with beach umbrellas and deck-chairs.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  You can rent a car in Casole d'Elsa.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, you will find grocery stores and supermarkets in Casole d'Elsa. It is at about 3 km from the property.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 65 km, Siena 30 km, Pisa 100 km and Lucca 120 km.
• Which is the nearest village or town?
  The nearest village is Casole d'Elsa; it is at 3 km from the property.
• Which is the nearest airport?
  The nearest airport is Amerigo Vespucci in Florence. It is at 69 km from the property.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  In Piano di Casole d'Elsa.
• Which is the nearest railway station?
  The nearest railway station is Colle Val d'Elsa; it is at 13.5 km from the property.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.