FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: between 03.00 and 06.00 pm.
  Check-out: within 10.00 am.
• Is the price per room/apartment or per person?
  The prices indicated are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, German, French and spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground and first floor. Apartments on more than one floor do not have lift.
• Are there quiet, private, romantic rooms?
  All accommodations are very quiet and romantic.
• Are linens and towels provided or do I need to bring my own?
  All linens are supplied by us.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  There is a telephone in the living rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, at 2 km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence and Siena about 1 hour drive. Pisa and Lucca about 1.5 hour drive.
• Which is the nearest village or town?
  Arezzo.
• Which is the nearest airport?
  Florence FLR, 51 km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes.
• Which is the nearest railway station?
  Arezzo.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes and we organize cooking courses.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.