FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast, air conditioning, service and taxes are included.
  
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 3 floors.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet and private, but above all romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Hotel Villa La Grotta has both indoor and outdoor heated swimming pools and a Turkish bath.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  At the airport or in Siena.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Brolio.
• Are there vineyards nearby?
  Yes, all around.
• How far is Florence, Siena, Pisa from the Property?
  Florence 60 Kms/ Siena 18 Kms/Pisa Airport - 2 Hours.
• Which is the nearest village or town?
  San Regolo is the nearest village.
• Which is the nearest airport?
  Siena airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, hotel can arrange a taxi at the guests expense.
• Which is the nearest bus-stop?
  In Brolio.
• Which is the nearest railway station?
  Siena.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Hotel Villa La Grotta has both indoor and outdoor heated swimming pools and a Turkish bath.
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  Yes, famous gourmet restaurant "La Terrazza".
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.