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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
A buffet breakfast is included in the price. - Can we settle the bill on arrival?
Yes, you can. - Which languages are spoken at the reception?
English, French and Italian. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are three floors in the building and we do have an elevator. - Are there quiet, private, romantic rooms?
Yes, there are quiet and private rooms. - Do the rooms/apartments have a terrace/courtyard?
No, they do not have. - Do the rooms/apartments have a balcony?
No, they do not have. - Do you have non smoking rooms/apartments?
Yes, we do have non smoking rooms. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
There is a satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
There is a telephone with direct dialling. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
There is also air conditioning and it is included in the price. - Do you have an Internet/E-Mail point in the Property?
Yes, we do have an Internet point. - Is there a swimming pool? When is it open?
No, there is not, but our guests have the access to the pool in Palazzo Leopoldo, few meters from the hotel. - Is parking or garage available?
Yes, it is available. - Where can we rent a car?
You can rent a car to AVIS agency in Siena. - Are there grocery stores or supermarkets in the surroundings?
Yes, there are. - Are there vineyards nearby?
Yes, there are. - How far is Florence, Siena, Pisa from the Property?
Florence is far 1 hour by car, Siena 30 minutes by car and Pisa 1 hour and 40 minutes. - Which is the nearest village or town?
Siena. - Which is the nearest airport?
Amerigo Vespucci airport in Florence. - Do you have a pickup or shuttle service from and to the airport?
Yes, we do have it. - Which is the nearest bus-stop?
In Radda in Chianti. - Which is the nearest railway station?
Montevarchi. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, there is not. - Are pets welcome?
Small pets are welcome. - Is there a restaurant in the Property?
No, there is not, but the restaurant in Perla del Palazzo is available for our guests. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can surf the Internet from your room.
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