FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from midday.
  Check Out before 9am.
• Is the price per room/apartment or per person?
  The prices indicated are per room per day.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• Are there quiet, private, romantic rooms?
  All of our rooms and suites are quiet and romantic.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct dial telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, on payment. Otherwise, guests can download their packages in front of the hotel, but then have to park outside the walls.
• How far is Florence, Siena, Pisa from the Property?
  Florence 90 km, Siena 60 km and Pisa 150 km. Arezzo 25 km.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  At 100 mt.
• Which is the nearest railway station?
  Camucia and Terontola.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.