FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 2:00 pm. Check-out: within 10:30 am
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian, English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Yes, we have a lift.
• Are there quiet, private, romantic rooms?
  Yes all the rooms are quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, it's included.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, free parking outside or garage for an extra charge.
• Where can we rent a car?
  Avis: 300 mt. far.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, 200 Meters.
• Are there vineyards nearby?
  No.
• How far is Florence, Siena, Pisa from the Property?
  Florence 60 km. - Lucca 100 km. - Pisa 110 km
• Which is the nearest village or town?
  Siena, the hotel is located just outside the ancient walls of Siena.
• Which is the nearest airport?
  Florence: 70 Km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  20 mt.
• Which is the nearest railway station?
  Siena: 1.5 Km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.