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FAQs - Frequently Asked Questions


 
  • At what time can we check-in and out?
    Check-in: between 04.00 and 07.00 pm.
    Check-out: within 10.00 am.
  • Is the price per room/apartment or per person?
    The prices indicated are the daily/weekly rates per apartment.
  • Is breakfast included in the price and what type of breakfast?
    No, the apartments are self catering.
  • Is heating included in the price?
    Yes.
  • Can we settle the bill on arrival?
    Yes.
  • Which languages are spoken at the reception?
    English and German.
  • Are there quiet, private, romantic rooms?
    Yes, all.
  • Are linens and towels provided or do I need to bring my own?
    All linens and towels are supplied by the property.
  • Do the rooms/apartments have a terrace/courtyard?
    Yes, provided with chairs and table.
  • Do you have non smoking rooms/apartments?
    No.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
    Yes, satellite TV in all apartments.
  • Is there a telephone with direct dialling in the rooms/apartments?
    No.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    No.
  • Do you have an Internet/E-Mail point in the Property?
    No.
  • Is there a swimming pool? When is it open?
    Yes.
  • Is parking or garage available?
    Yes.
  • Where can we rent a car?
    In Florence.
  • Are there grocery stores or supermarkets in the surroundings?
    Yes, in Mercatale Val di Pesa, 2 km.
  • Are there vineyards nearby?
    Yes.
  • How far is Florence, Siena, Pisa from the Property?
    Florence 25 km, Siena 42 km, Lucca 75, Pisa 75 km, San Gimignano 36 km.
  • Which is the nearest village or town?
    Mercatale Val di Pesa (2 km).
  • Which is the nearest airport?
    Florence FLR, 15 Km.
  • Do you have a pickup or shuttle service from and to the airport?
    No.
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No.
  • Are pets welcome?
    No.
  • Is there a restaurant in the Property?
    No.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    No.