FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 2 pm.
  Check-out: before Midday.
• Is the price per room/apartment or per person?
  Rate are per room per night.
• Is breakfast included in the price and what type of breakfast?
  A buffet breakfast is included.
• Can we settle the bill on arrival?
  No, it is not possible.
• Which languages are spoken at the reception?
  English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are three floors and one elevator.
• Are there quiet, private, romantic rooms?
  Yes, the rooms are really quiet, private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  no, they have not.
• Do the rooms/apartments have a balcony?
  No, they have not.
• Do you have non smoking rooms/apartments?
  No, we have not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a sat tv in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning at no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No, we have not.
• Is there a swimming pool? When is it open?
  There is a covered swimming pool open all year round and an outdoor swimming pool open from June to September.
• Is parking or garage available?
  Parking is available.
• Where can we rent a car?
  You can rent a car at Avis, 2 Km far from Hotel.
• How far is Florence, Siena, Pisa from the Property?
  Florence: 100 km.
  Siena: 50 Km.
  Pisa: 130 Km.
• Which is the nearest airport?
  The nearest airport is Florence City Airport.
• Do you have a pickup or shuttle service from and to the airport?
  We can arrange pick up services to/from airport on request.
• Which is the nearest bus-stop?
  1 km far from the Hotel.
• Which is the nearest railway station?
  Chiusi, 10 km away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is a fitness centre in the property.
• Are pets welcome?
  Small animals are admitted.
• Is there a restaurant in the Property?
  Yes, the Restaurant Bellevue in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.