FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  24 hours a days.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, the buffet-breakfast is incuded.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English, French, German and Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have 5 floors with 4 elevators.
• Are there quiet, private, romantic rooms?
  Yes, specialy the "De Luxe" category.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes, we have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, we have, "BBC" "CNN" "TV5" etc.., in total 6 international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, with direct line.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, the air conditioning is in all hotel.
• Do you have an Internet/E-Mail point in the Property?
  Yes, E.mail facilities.
• Is there a swimming pool? When is it open?
  Yes, we have a swimming pool outside, and a swimming inside hotel in the spa.
• Is parking or garage available?
  We have private parking.
• Where can we rent a car?
  Yes, it's possible rent a car but with reservation
• Are there grocery stores or supermarkets in the surroundings?
  Yes, grocery stores and supermarkets in the surroundings.
• Are there vineyards nearby?
  Yes, close to the Hotel.
• How far is Florence, Siena, Pisa from the Property?
  Florence 55km, Siena 40km and Pisa 25km.
• Which is the nearest village or town?
  Pontedera.
• Which is the nearest airport?
  Pisa 25' minutes and Florence 50' minutes.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, pickup or shuttle service available.
• Which is the nearest bus-stop?
  50 meters away.
• Which is the nearest railway station?
  Pontedera 12 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, all them.
• Are pets welcome?
  No, sorry pets not welcome.
• Is there a restaurant in the Property?
  Yes, Restaurant "La Sorgente".
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, it's possible.